Terms of service

Last updated: April 16, 2026

Welcome to HopWell. These Terms of Use (“Terms”) govern your access to and use of the website and services provided by HopWell Pet Nutrition LLC (“HopWell,” “we,” “us,” or “our”).

By accessing our website or purchasing our products, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old to use this website or make a purchase. By using this site, you represent that you meet this requirement.

2. Products and Use

HopWell provides pet food and treat products intended for dogs and cats.

Our products are made with high-quality ingredients; however:

  • They are not intended to diagnose, treat, cure, or prevent any disease
  • You should consult your veterinarian before making significant changes to your pet’s diet, especially if your pet has known health conditions, allergies, or sensitivities

You are responsible for determining whether our products are appropriate for your pet.

3. Orders and Payment

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased
  • Correct pricing or listing errors

Payments are processed securely through third-party providers, including:

  • Shopify Payments
  • PayPal
  • Apple Pay, Google Pay, and Shop Pay

4. Subscriptions

If you enroll in a subscription:

  • You authorize recurring charges based on your selected frequency
  • You may cancel, skip, or modify shipments at any time
  • There is no minimum commitment

Changes must be made before your next billing date to take effect for that cycle.

We reserve the right to modify or discontinue subscription offerings at any time.

5. Shipping, Returns, and Refunds

Due to the nature of our products, all sales are final.

We do not accept returns on pet food or treat products.

However, if your order arrives:

  • Damaged, or
  • Incorrect

You may contact us within 5 days of delivery to request a refund or replacement.

To request assistance, please email: HopWellPetSupport@gmail.com

We may require photo documentation and order details to process your request.

6. User Accounts

You may create an account or check out as a guest.

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity under your account

We reserve the right to suspend or terminate accounts at our discretion, including for suspected fraud or misuse.

7. Prohibited Uses

You agree not to:

  • Use the site for unlawful purposes
  • Engage in fraudulent activity
  • Interfere with or disrupt the website’s functionality
  • Attempt to gain unauthorized access to systems or data
  • Copy, scrape, or exploit content without permission

8. Intellectual Property

All content on this site—including text, images, branding, logos, and product descriptions—is the property of HopWell Pet Nutrition LLC and is protected by applicable intellectual property laws.

You may not use, reproduce, or distribute our content without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, HopWell shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Any damages arising from the use or misuse of our products

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

10. Disclaimer of Warranties

Our website and products are provided “as is” and “as available” without warranties of any kind, either express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not guarantee uninterrupted or error-free operation of the website.

11. Indemnification

You agree to indemnify and hold harmless HopWell Pet Nutrition LLC from any claims, damages, or expenses arising from:

  • Your use of the website
  • Your violation of these Terms
  • Your misuse of our products

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

Any disputes shall be resolved in the state or federal courts located in Texas.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to this page.

Your continued use of the site constitutes acceptance of those changes.

14. Contact Information

For questions about these Terms, please contact:

HopWell Pet Nutrition LLC
Saint Jo, Texas, United States
Email: HopWellPetSupport@gmail.com