Privacy policy

Last updated: April 16, 2026

HopWell Pet Nutrition LLC (“HopWell,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages you view, how you interact with the site, and referral sources.

We refer to this as “Device Information.”

When you make a purchase or attempt to make a purchase, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely by third-party providers)
  • Email address
  • Phone number
  • Order history

We refer to this as “Order Information.”

If you create an account, we may also store login credentials and preferences associated with your account.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill and manage orders (including payment processing, shipping, and confirmations)
  • Communicate with you about your order or account
  • Provide customer support
  • Screen orders for potential risk or fraud
  • Improve and optimize our website and customer experience
  • Send marketing and promotional communications (you may opt out at any time)

3. Sharing Your Personal Information

We share your personal information with trusted third parties to help us operate our business, including:

  • Shopify – to power our online store
  • Klaviyo – for email communications
  • Google Analytics – to understand site usage
  • Shopify Payments, PayPal, Apple Pay, Google Pay, and Shop Pay – to process payments securely
  • Shopify Inbox – for customer communication
  • QuickBooks – for financial recordkeeping
  • Judge.me – to collect and display product reviews

We may also share information with shipping carriers and logistics providers to deliver your orders.

We do not sell your personal information.

We may share your information to comply with applicable laws, respond to lawful requests, or protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enable core site functionality
  • Analyze site performance and usage
  • Support marketing and advertising efforts

You can choose to accept or reject cookies through our cookie notice when you first visit the site. You may also manage or disable cookies at any time through your browser settings.

5. Behavioral Advertising

We may use your information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising through:

  • Digital Advertising Alliance
  • Network Advertising Initiative

6. Your Rights (U.S. Residents)

If you are a U.S. resident, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it, except where retention is required for legal, tax, or operational purposes.

8. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. Payment information is processed securely by third-party providers and is not stored directly on our servers.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal requirements.

11. Contact Us

For more information about our privacy practices, or if you have questions or requests, please contact us at:

HopWell Pet Nutrition LLC
Saint Jo, Texas, United States
Email: HopWellPetSupport@gmail.com